FAQ / Long-term Rentals
What is room layout change / design assistance?
As part of our ongoing efforts to upgrade our facilities, we are renovating outdated rooms dating back to 2010s. Guests who are interested in our updated or older room styles are welcome to request alternate furniture or layout arrangements, subject to availability. Please contact us for further information regarding this service.
What are the costs associated with moving out?
The terms of your contract, whether it is a weekly, monthly or yearly agreement, will determine the extent of liability for any damages incurred to the room. Should there be any need for restoration to its original condition upon move-in, the tenant will be billed for any necessary repairs and cleaning expenses. However, if the room is not restored to its original condition, the fee will be limited to a cleaning fee only.
What kind of furniture and appliances are installed?
Kindly review the Features section on each property page for a comprehensive inventory of available amenities. We also provide extra furniture depending on contract and availability.
What should I do if an installed appliance malfunctions?
If the product malfunctions during normal use, please contact Petit Grande as we will be responsible for repairing or replacing the product.
How flexible are the contract terms?
We accept, weekly, monthly and yearly stays using standard fixed-term contracts. If you want to extend your stay with us please let us know at least 2 months in advance. Prices vary depending on contract length.
What should I do if an installed appliance malfunctions?
If the product malfunctions during normal use, please contact Petit Grande as we will be responsible for repairing or replacing the product.
Are daily necessities free of charge? What kind of supplies are provided?
We will provide you with daily necessities in your room free of charge when you move-in only. We have prepared everything from electric appliances such as rice cookers and electric kettles to wash basins, towels, body soap, etc.
What is the difference of Serviced and Furnished apartment?
Furnished apartment is a property that is fully equipped with everything you need to start living in Japan. Serviced Apartment is similar but with additional benefits such as on-site staff, lounge use, monthly cleanings, etc. This depends on the property
Is there a rental fee for furniture and appliances?
No there isn’t. It comes with the contract. There will be occasions where we update the furniture in the room, that is also free.
Furnishing & Amenities
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Apartment Types & Services
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Maintenance & Support
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Contract Terms & Pricing
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Move-Out & Additional Charges
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Bicycle & Parking
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Utilities & Essentials
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Corporate Contracts
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