Message to tenants

Breakdown/damage of furniture/appliances

For those who are in trouble, such as accidentally losing their keys or forgetting them somewhere.

We apologize for the inconvenience, but we kindly ask that you contact a locksmith directly to unlock the lock outside of our business hours, such as on holidays or at night.
Depending on your insurance, you may receive preferential treatment.

Plumbing troubles, lock troubles, and glass troubles

The customer is responsible for the cost of unlocking the door. Also, as a general rule, we charge a fee for unlocking at our company, so please be careful when storing and handling the key.

1. Other notes and requestsAbout how to dispose of garbage
   Please separate burnable garbage, non-burnable garbage, recyclable garbage, and oversized garbage, and put them out at the designated time and place. Please be careful not to cause troubles with neighbors.Keeping Pets
   Please refrain from keeping or temporarily keeping any animals including ornamental birds, fish, dogs, cats, and other small animals.Regarding common areas
   Please refrain from placing items in common areas such as entrances, corridors, and stairs, or posting advertisements such as signs and posters.About the instruction manual
   Please handle the instruction manual provided in the room with care. Also, when you move out, please do not forget to leave it in your room.Other Restrictions on Use Please refrain from activities that may disturb the neighborhood, such as inviting friends to make noise until late at night.

1. About room managementPlease clean the room, manage hygiene, manage fire sources, and prevent water leakage. If significant stains or damages are found when you move out, we may ask you to pay the necessary expenses for repairs and restoration, although we are very reluctant, so please be considerate.inquiryPerson in charge: Yamada/Kiyozuka Business Headquarters, Petit Grande Co., Ltd.
   Regular holidays: In principle, Saturdays, Sundays, national holidays, year-end and New Year holidays, and Golden Week
   Business hours: AM 9:30-PM 5:30
   (03)-3690-6600